Refund policy

Unfortunately, we cannot accept returns.

You can always contact us for any question at sales@cotesscentscandles.com.

Damages and issues

We are careful to package your purchase in bubble wrap and package peanuts butu sometimes the transit is rough. It happens. Since our packages are sent via USPS Priority Mail, they are insured. While we are not responsible for USPS handling of packages, we will work with you remedy the situation and replace your damage items by filing the claim to USPS. Photos showing the extent of damage will help along with a picture of the box and tracking number. Please email proof of damage to us immediately at sales@cotesscentscandles.com with your order number.

Lost or Stolen Packages

Please be aware we are not responsible for packages that have been marked as delivered but it appears the package may have actually been stolen.

Please make contact the shipping carrier within 24-48 hours if you receive confirmation that your order was delivered but do not receive package.

Refunds
No refunds.